Standard Delivery

standard delivery FAQS

• tracking your order − +

  Once your order has been completed, you will receive a confirmation dispatch email with your order information, delivery details and your tracking number. Track the status of your order by following the links in the below table.

  Australia	New Zealand
  startrackexpress.com.au	nzpost.co.nz

• signature required on delivery − +

  All Mimco deliveries are made by a registered courier and require a signature upon delivery, unless you provide authority to leave at the time of placing your order.

  If you are not at the address to sign for your parcel at the time of delivery, It will be transferred to the nearest post office for collection within 7 business days before being returned to Mimco.

• authority to leave − +

  You can authorise us to arrange for your order to be delivered to your nominated delivery address without requiring a signature.

  Simply select the box that reads: "Tick this box if you agree that our driver can leave the delivery if you are out" when you are at the checkout. Please ensure you review the terms and condition of this service. By doing so, the only confirmation of delivery that will be available and accepted to prove receipt will be obtained from the delivery driver. If you do not receive any items delivered via ATL (Authority To Leave) delivery, they will not be replaced or refunded unless otherwise required by law.

• split orders − +

  To avoid delays and disappointment we may fulfil your order from multiple locations. In this instance, your order will be split into multiple orders and delivered separately. You will receive email notifications with any order updates including your tracking information. You will not incur any additional shipping charges in the event of a split order. Orders purchased using Same Day Delivery will not be split.

• what if my order hasn't arrived? − +

  If you have received your dispatch email, please allow 24 - 48 hours for your order to start tracking. To track your order, refer to tracking information here. If you are yet to see updates to your tracking after this timeframe, please refer here to get in touch with our Customer Care team.

• delivery delays − +

  While we always do our best to deliver your order within the timeframes indicated, we cannot guarantee these delivery times—especially during promotional and sale periods. Dispatch may also be delayed when verification or correction of your payment information is required prior to dispatch.

• pre-order − +

  Occassionally, we offer pre-order. This allows customers to place orders before the stock has arrived.

  Please read the description carefully to ensure you are happy to wait for the expected arrival period. The date is an expected delivery date, and may change, due to elements out of MIMCO's control. MIMCO will ship pre-order items as a priority once stock has arrived to our warehouse.

  You will be charged at time of placing a pre-order. Pre-orders cannot be exchanged before delivery.

  Same day delivery and Click & Collect are not available on pre-order items.

  If your order includes both a pre-order item and other items, this order will be split and delivered separately under different tracking numbers. No additional shipping charges will be applied to split orders. You will receive an order confirmation email once the order is placed, and a follow up confirmation email when your items are shipped.

  Customers are responsible for keeping their shipping & contact information up-to-date to ensure shipment of pre-orders are delivered to the correct address. If you need help updating your details, please refer here to get in touch with our Customer Care team.

  For further information regarding your already purchased pre-order, please log into your Account, and go to 'My Orders' to view live status updates.